Privacy Policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

1. Introduction

Urban Edge Barbershop ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. Please read this policy carefully to understand our practices regarding your personal information.

2. Information We Collect

We may collect various types of information from and about users of our services, including:

2.1 Personal Information

• Name, email address, phone number, and mailing address
• Appointment preferences and service history
• Payment information and billing details
• Date of birth and other demographic information
• Communication preferences and marketing consent

2.2 Technical Information

• IP address, browser type, and operating system
• Device information and unique device identifiers
• Website usage data and analytics information
• Cookies and similar tracking technologies
• Location data when you enable location services

2.3 Service Information

• Appointment booking details and preferences
• Service feedback and reviews
• Customer support interactions and communications
• Social media interactions and public posts

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our barbershop services
• Processing appointments and managing your bookings
• Processing payments and managing billing
• Communicating with you about services, appointments, and updates
• Personalizing your experience and improving our services
• Sending promotional materials and marketing communications (with consent)
• Analyzing usage patterns to improve our website and services
• Complying with legal obligations and protecting our rights
• Preventing fraud and ensuring the security of our services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, appointment scheduling systems, email service providers, and analytics services. These providers are contractually obligated to protect your information and use it only for the specified purposes.

4.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or government regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection practices
• Secure payment processing systems

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

6.1 Access and Correction

You have the right to access, update, or correct your personal information. You can do this by contacting us directly or through your account settings if applicable.

6.2 Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used format.

6.3 Deletion

You may request that we delete your personal information, subject to certain legal and business requirements.

6.4 Marketing Communications

You can opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

6.5 Cookies and Tracking

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the purpose for which it was collected.

8. International Data Transfers

If you are located outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where our servers and central database are located. By using our services, you consent to the transfer of your information to Canada.

9. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Ontario, Canada, and any disputes relating to this policy will be subject to the exclusive jurisdiction of the courts of Ontario.